Privacy Policy

Effective Date: November 13, 2026

Business Name: Keshav Galaxy (Keshav Galaxy Digital Solutions)

Storefront Address: SCO-2, Mata Gujri Road, Swaraj Nagar, Kharar, District Mohali, Punjab, India – 140301

Contact Email: keshavgalaxypunjab@gmail.com

Phone / WhatsApp: +91 7042031504 / +91 9667763608

At Keshav Galaxy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our physical storefront in Kharar, use our online website (keshavgalaxy.com and subdomains), or engage with our e-commerce, digital design, printing, and gaming services.

1. Information We Collect

We collect information to provide better services to our local customers and online visitors. This may include:

  • Personal Identification Information: Name, phone number, email address, and shipping/billing address when you place an order, book a digital service, or register an account.

  • Transaction & Payment Details: Records of products purchased, printing jobs, web design project details, and payment confirmation details (e.g., UPI/PhonePe transaction references or Cash on Delivery receipts). Note: We do not store sensitive banking passwords or direct PINs.

  • Digital & Technical Data: IP address, browser type, device information, and cookies collected automatically when you visit our website to ensure a smooth browsing and e-commerce experience.

  • In-Store & Gaming Activity: Customer service inquiries sent via WhatsApp or phone, and bookings/session logs for our PlayStation game zone.

2. How We Use Your Information

We use the collected information for transparent and legitimate business purposes, including:

  • Fulfilling retail orders, academic stationery requests, and high-speed printing/document jobs.

  • Delivering digital marketing, SEO, and web development services for our e-commerce clients.

  • Communicating with you regarding order updates, project milestones, customer support inquiries, or promotional offers via phone, WhatsApp, or email.

  • Improving our website functionality, security, and user experience.

  • Complying with applicable legal obligations and tax reporting requirements in India.

3. How We Share & Protect Your Information

  • No Unauthorised Selling: We never sell, trade, or rent your personal information to third parties.

  • Service Providers: We may share necessary details with trusted partners who assist us in operating our website, hosting services (e.g., Hostinger), or delivering orders (local courier partners), provided they agree to keep this information confidential.

  • Data Security: We implement appropriate administrative, technical, and physical security measures (including secure hosting and daily backups) to protect your data against unauthorized access, alteration, or disclosure.

4. Direct Payments & UPI Security

When you make purchases or settle service invoices with us, we primarily utilize direct PhonePe UPI configurations and manual Cash on Delivery (COD) workflows. Any third-party payment apps you use operate under their own respective privacy policies and security standards.

5. Your Rights & Choices

  • Access & Correction: You have the right to request access to the personal data we hold about you and ask for corrections if any details are inaccurate.

  • Opt-Out: You can opt-out of marketing communications or WhatsApp updates at any time by contacting us directly at keshavgalaxypunjab@gmail.com or via WhatsApp at +91 7042031504.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, e-commerce platform updates, or legal requirements. Any updates will be posted directly on this page with a revised effective date.

7. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

  • In Person / Mail: SCO-2, Mata Gujri Road, Swaraj Nagar, Kharar, District Mohali, Punjab, India – 140301

  • Phone / WhatsApp: +91 7042031504 / +91 9667763608

  • Email: keshavgalaxypunjab@gmail.com

Terms & Conditions

  • Effective Date: November 13, 2026
  • Business Name: Keshav Galaxy (Keshav Galaxy Digital Solutions)
  • Storefront Address: SCO-2, Mata Gujri Road, Swaraj Nagar, Kharar, District Mohali, Punjab, India – 140301
  • Contact Email: keshavgalaxypunjab@gmail.com
  • Phone / WhatsApp: +91 7042031504 / 9667763608
  • Welcome to Keshav Galaxy (keshavgalaxy.com). By accessing our website, purchasing products from our e-commerce store, or visiting our physical retail and gaming storefront in Kharar, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
  • 1. General Overview & Acceptance

  • These terms govern all transactions, services, and interactions with Keshav Galaxy, including retail stationery sales, high-speed printing, graphic design, web solutions, device accessories, and our PlayStation gaming lounge.

  • By using our website or services, you confirm that you are at least 18 years of age or accessing our premises under adult/guardian supervision.

  • 2. Products, Pricing & Availability

  • All prices listed on our website and in-store are quoted in Indian Rupees (INR) and are inclusive of applicable local taxes unless stated otherwise.

  • We strive to ensure product descriptions, stationery stock levels, and pricing are accurate; however, errors may occur. We reserve the right to correct pricing or cancel orders if an item is mispriced or out of stock.

  • 3. Payments & Transactions

  • We accept secure digital transactions via PhonePe UPI, bank transfers, and standard Cash on Delivery (COD) for eligible local deliveries and in-store purchases.

  • For custom digital projects, graphic design, or web development services, advance milestone payments may be required before project initiation.

  • 4. Shipping, Delivery & In-Store Pickup

  • Local Storefront: Customers can choose convenient in-store pickup at our Kharar location during our extended operating hours (Open 7 Days a Week, 7:00 AM – 10:00 PM).

  • Shipping: E-commerce orders are dispatched via trusted courier partners. Delivery times may vary depending on your location in Punjab or across India.

  • 5. PlayStation Game Zone Rules & Conduct

  • Our in-store PlayStation lounge (equipped with PS3 and PS4 consoles) is designed for recreational entertainment.

  • Users are expected to handle controllers and equipment with care. Any intentional damage to hardware or property will be charged to the patron. Management reserves the right to restrict access in case of disruptive behavior.

  • 6. Intellectual Property

  • All website design, logos, custom graphics, text content, and branding associated with Keshav Galaxy and Keshav Galaxy Digital Solutions are our exclusive property. Unauthorized reproduction, copying, or commercial use without prior written consent is strictly prohibited.

  • 7. Limitation of Liability
  • Keshav Galaxy shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website, third-party hosting downtimes (Hostinger), or minor delays in courier delivery beyond our direct control.
  • 8. Governing Law
  • These Terms & Conditions shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Mohali, Punjab.
  • 9. Contact Us
  • If you have any questions regarding these Terms & Conditions, please contact us:

  • In Person / Mail: SCO-2, Mata Gujri Road, Swaraj Nagar, Kharar, District Mohali, Punjab, India – 140301

  • Phone / WhatsApp: +91 7042031504 / 9667763608

  • Email: keshavgalaxypunjab@gmail.com

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